on Boarding – AI Agent Progress 0% ✓ Answers received! Thank you for completing the onboarding form. Our team will review your answers and be in touch within 48 hours to confirm next steps. 1Business basicsGeneral information about your company Official business name * Describe what your business sells * Customer languages * English Twi Ga Hausa French Arabic Bot tone * Friendly and casual Professional and formal Short and direct Mix of friendly and professional Slogan or tagline optional 2Branches & hoursLocation and availability information Number of branches * Branch names and cities (one per line) * Full address of each branch (one per line) * Opening hours for each branch (one per line) * Phone number for each branch (one per line) * Products only available at certain branches? optional 3Products & inventoryYour catalog and stock information Product categories (one per line) * Price change frequency * Daily Weekly Monthly Rarely Stock change frequency * Real-time Daily Weekly I will update manually Current promotions or discounts optional Existing product website URL optional 4Payments & deliveryHow customers pay and receive orders Payment methods accepted * MTN MoMo Vodafone Cash AirtelTigo Money Bank transfer Card (POS) Cash at store Do you offer delivery? * Yes, nationwide Yes, certain cities only No, pickup only Delivery areas and costs (one per line) * Installment plans available? Yes No Coming soon Installment plan terms optional 5Policies & warrantiesWhat you guarantee and how you handle returns Return policy * Warranty terms * Repair services? * Yes No Trade-ins accepted? Yes No Case by case Repair details — what devices and which branches? optional Bulk or corporate pricing terms optional 6Frequently asked questionsWrite both the question AND the answer for each Top 5 product questions with answers * Top 3 payment questions with answers * Top 3 delivery questions with answers * Top 3 warranty or return questions with answers * Any other common questions optional 7Bot rules & behaviorHow the bot should act and when to involve your team What should the bot NEVER say or promise? * When should the bot hand over to a human? * WhatsApp number to escalate to * When a customer first messages, the bot should... * Ask for name and contact first, then help Jump straight into helping Ask for name only, then help Unique facts the bot should always mention when relevant optional Anything else we should know? optional Ready to submit? Your answers will be sent to our team securely. We will begin setting up your bot within 48 hours. Submit my answers Sending... Your data is confidential and will only be used to build your bot. ← Back